SchoolScoops Help Center
Explore step-by-step help articles, FAQs, and details on how our tours work. If you have questions, you can reach our support team at help@schoolscoops.com.
Browse support categories
General support
Understand SchoolScoops — what we do, how tours work, what schools we're at, and what makes our tours different.
Choosing colleges
Find out how to build a college list, when to start touring, how many schools to consider, and what to look for on each visit.
Choosing a tour guide
Learn how to choose the tour guide who’s the best fit for you and find guides who align with your interests.
Pricing, payment and cancellations
Get a clear overview of pricing, payment options, and our cancellation and refund policies.
SchoolScoops tours
Learn what to expect on a SchoolScoops tour—how long it lasts, whether parents can join, how private tours differ from group options, and how to prepare.
Safety and accessibility
Learn how SchoolScoops is designed to keep you safe with verified guides, secure communication, and clear rules for every tour.
Becoming a tour guide
Interested in hosting tours? Learn how to become a SchoolScoops guide, what the role involves, how onboarding works, and how you’ll be paid.
Contact us
If you have any other questions or feedback please feel free to send us an email at help@schoolscoops.com.